casino plus Privacy Policy – How We Handle Your Personal Data

When you register and use casino plus, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, and payment method details to process your PHP transactions securely. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically to help us maintain platform security and improve performance. Gameplay data such as game history, session duration, and wagering activity is recorded to support responsible gaming monitoring and account management. All information collected is limited to what is genuinely needed to run a safe, fair, and compliant entertainment platform for Filipino players.

The personal data we collect is used exclusively to provide, maintain, and improve the casino plus platform experience for players across the Philippines. Your account details allow us to verify your identity, process deposits and withdrawals in Philippine pesos, and communicate important account updates directly to you. Gameplay and session data helps our team monitor for responsible gaming concerns and flag any unusual activity that may indicate account security issues. We may use your contact information to send you service-related notifications such as deposit confirmations, account alerts, and policy updates — we do not send unsolicited promotional messages without your consent. Aggregated, anonymised data may be used internally for analytics and platform improvement, but this data cannot be traced back to any individual player. We never sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

casino plus does not share your personal information with third parties except in the limited circumstances described in this policy. We work with trusted service providers — such as payment processors and identity verification partners — who require access to certain data solely to perform services on our behalf and are contractually bound to protect it. These partners are prohibited from using your data for any purpose beyond the specific service they provide to casino plus. We may disclose personal information when required to do so by Philippine law, court order, or regulatory authority, and we will always aim to notify you of such disclosures where legally permitted. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified in advance of any such change. At no point will your data be shared with third parties for their own marketing or commercial purposes.

Protecting your personal information is a core responsibility that casino plus takes seriously at every level of our platform. We use industry-standard encryption protocols to secure data in transit and at rest, ensuring that your account details and payment information are protected from unauthorised access. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such access is logged and audited regularly. Our systems are monitored continuously for suspicious activity, and we conduct periodic security assessments to identify and address potential vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities promptly in accordance with applicable data protection laws. We encourage you to also take steps to protect your own account by using a strong, unique password and never sharing your login credentials with anyone.

As a registered player on casino plus, you have clear rights over your personal data that we are committed to upholding in line with Philippine data protection regulations. You have the right to request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe upon receiving a verified request. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. If you wish to object to or restrict the processing of your data, you can contact our support team and we will assess your request in accordance with applicable law. To exercise any of these rights, please reach out to us at the contact details provided at the bottom of this page, and we will respond within the timeframes required by Philippine law.

casino plus retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting obligations applicable in the Philippines. Account information is typically retained for the duration of your active account and for a defined period after account closure to allow for the resolution of any disputes or regulatory inquiries. Transactional records, including deposit and withdrawal history, are kept for the period required by Philippine financial regulations to support auditing and compliance activities. Gameplay data used for responsible gaming monitoring is retained in accordance with our internal policies and applicable regulatory requirements. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may contact our support team if you have specific questions about how long particular categories of your data are retained.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable Philippine data protection laws. When we make significant changes, we will notify registered players through on-platform notifications or by email where contact details are available. The date of the most recent revision will always be displayed at the top of this page so you can quickly check whether anything has changed since your last visit. We encourage you to review this policy periodically to stay informed about how casino plus protects your personal information. Continued use of the platform after any update is published constitutes your acceptance of the revised policy. If you have questions about any changes, our FAQ page is a helpful starting point, and our support team is always available to clarify.